Public Offer Agreement

Agreement-Offer for Sales via Electronic Infrastructure.

This Agreement-Offer for Sales via Electronic Infrastructure (hereinafter — the "Terms") sets out the material terms for the provision of services for the preparation and sale of food and beverages and other goods. The Terms constitute a public offer — an invitation to enter into a Retail Sale Agreement for goods and food services and their delivery by the Seller to the Buyer. By reading these Terms, the Buyer accepts them and expresses consent by performing the actions described herein. The Telegram bot and the website provide information about the main consumer properties of the Goods, the Seller's address (registered office), place of production, full trade name of the Seller (manufacturer), price and conditions for purchase, delivery, payment procedure, shelf life, and the period during which the offer to enter into the Agreement remains valid.

1. Definitions

1.1. Buyer — an individual who intends to order or is ordering Goods at promo.bellissimo.uz, via the Telegram bot @bellissimo_bot, the Bellissimo Pizza mobile application, or by telephone at (71) 203-66-66 or "1174", using food services exclusively for personal, family, household, and other needs unrelated to business activities, and who has agreed to purchase goods and food services in accordance with these Terms.

1.2. Seller — LLC "BELLISSIMO PIZZA INTERNATIONAL".

1.3. Goods — products in accordance with the assortment presented on the Seller's website at promo.bellissimo.uz and in the Telegram bot.

1.4. Order — individual item(s) selected and ordered by the Buyer via the Telegram bot or by telephone at (71) 203-66-66 or 1174, arranged for delivery to the address specified by the Buyer.

1.5. Website — the Seller's website.

1.6. Telegram bot — a programme (bot) operating within the Telegram messenger under the username @bellissimo_bot.

1.8. Call Centre — the Seller's department responsible for processing orders and providing information via voice communication channels through telephone numbers: +99871 203-66-66 or 1174.

1.9. Electronic Infrastructure — the Website, Mobile Application, Telegram bot, and Call Centre collectively.

1.10. Delivery Service — the Seller's employees or representatives who deliver Goods to the Buyer.

2. General Provisions

2.1. These Terms, together with the information about Goods and services presented in the Electronic Infrastructure, constitute a public offer within the meaning of Article 367 and paragraph 2 of Article 369 of the Civil Code of the Republic of Uzbekistan for entering into a Retail Sale Agreement for goods and services.

2.2. The relations between the Buyer and the Seller are governed by the Civil Code of the Republic of Uzbekistan, the Law of the Republic of Uzbekistan "On Consumer Protection", the Rules for the Production and Sale of Catering Products (Services) in the Republic of Uzbekistan, and other legal acts adopted in accordance therewith.

2.3. The Seller reserves the right to amend these Terms and to publish the amended Terms in the Electronic Infrastructure.

2.4. The Buyer agrees to and accepts these Terms, and joins the Agreement, by:

2.5. An Order placed by the Buyer through the Electronic Infrastructure constitutes confirmation of the Agreement concluded between the Seller and the Buyer.

2.6. Ownership of the Goods passes to the Buyer at the moment of acceptance of the Goods and payment of their full value. The risk of accidental loss or damage to the Goods passes to the Buyer from the moment of acceptance.

2.7. By accepting these Terms, the Buyer consents to and permits the Seller to process their data, including: name, delivery address, telephone number, and email address. Processing of personal data under these Terms means: collection, organisation, accumulation, storage, updating (amendment), use, blocking, destruction, and transfer to third parties for marketing activities and research.

2.8. By accepting these Terms, the Buyer consents to and permits the Seller and its services to process the Buyer's personal data using automated database management systems and other software and technical means, and agrees to receive SMS messages, to participate in marketing promotions and events, and to receive promotional messages.

2.9. The Seller undertakes to maintain the confidentiality of the Buyer's personal data and protect it from copying and distribution. At any time, the Buyer may request a list of their personal data and/or demand that their personal data be amended, blocked, or destroyed by calling the Seller at +998712036666, providing their name, telephone number, and delivery address, or by sending an electronic notification to: [email protected].

3. Placing and Fulfilment of Orders

3.1. An Order may be placed by the Buyer in one of the following ways:

3.2. When placing an Order through the Electronic Infrastructure, the Buyer confirms that they have read these Terms and provides the Seller with all information necessary for the proper processing and fulfilment of the Order.

3.3. To place an Order via the Telegram bot, the Buyer must select the appropriate item from the "Menu" sections, choose the quantity, and add the item(s) to the cart. For orders of two or more items, these steps must be repeated for each item. The Buyer must then go to the "Cart" section, check the quantity and list of items (amending as necessary), and click "Place Order". On the next page, the Buyer must complete the required fields with personal details and delivery address, select a delivery time, choose a payment method, and click "Place Order". By clicking "Place Order" and "Confirm", the Buyer completes the Order. The Seller's staff may then contact the Buyer if necessary to confirm details or adjust the order.

3.4. When placing an Order through the Electronic Infrastructure, the Buyer must provide the following information:

3.5. Once the order is placed, the Buyer receives information on the order fulfilment status, including the delivery time.

3.5.1. The "35 minutes or pizza as a gift" guarantee applies to all delivery orders placed by telephone "1174", via the Telegram bot @bellissimo_bot, the Bellissimo Pizza mobile application, and the website.

3.5.2. The "35 minutes or pizza as a gift" guarantee may be modified due to extended delivery times in the following circumstances, and the Buyer will be notified by SMS: on public holidays (as established under the legislation of the Republic of Uzbekistan), delivery times will range from 45 minutes to 1 hour 30 minutes. In the event of force majeure circumstances, the "35 minutes or pizza as a gift" guarantee may be suspended unilaterally; notice will be provided on the Bellissimo.uz website, via the Telegram bot @bellissimo_bot, and on BellissimoPizza social media.

3.5.3. In the event of a courier delay (more than 35 minutes from the time the order is placed), the Buyer will receive a Gift Certificate for any medium pizza. The certificate is activated immediately upon issue and is valid for 7 days (for delivery, branch orders, and takeaway).

3.5.4. The pizza Gift Certificate will not be issued if the delay was the Buyer's fault (incorrect or incomplete address/location/contact telephone number, or failure to answer the courier's calls).

3.5.5. In the event of disputes regarding the "35 minutes or Pizza as a Gift" promotion, the Buyer may contact the quality service department at: (+99855) 5011174.

3.6. Orders are delivered 24/7 within Tashkent city only.

3.7. The Buyer bears responsibility for the accuracy of information provided when placing the Order. If incorrect information is provided — including incorrect address, telephone numbers, email addresses, or other data — the Seller shall not be liable for consequences arising therefrom, including inability to fulfil the Order, failure to deliver on time or to the specified address, or failure to receive order confirmation. A guarantee voucher will not be issued if an incorrect address or contact details caused a delivery delay attributable to the Buyer.

3.8. All product information provided in the Electronic Infrastructure is for informational purposes only, does not constitute advertising, and may not fully convey all properties and characteristics of the Goods.

3.9. Photos, diagrams, illustrations, and video images of Goods in the catalogue are the property of the Seller. Each image is accompanied by a text description of the Goods.

3.10. If ordered Goods are unavailable (including for reasons beyond the Seller's control), the Seller may remove the relevant Goods from the Order and notify the Buyer by telephone within 20 minutes of taking such action.

3.11. The Buyer may receive a completed Order via the Seller's delivery service or may collect the Order in person at the Seller's restaurant and pay on the spot.

4. Delivery of Goods

4.1. The Seller will make every effort to meet delivery deadlines; however, delays are possible due to unforeseen circumstances beyond the Seller's control.

4.2. If the Buyer (or the designated Recipient) is absent at the agreed delivery location and time, the Delivery Service employee will wait 3 minutes before leaving.

4.3. Acceptance of the Order: the Buyer must check the completeness of the entire Order (assortment) and each individual item. If there are no complaints, the Buyer pays the Delivery Service employee or restaurant employee for the Goods (if payment has not already been made) and receives a fiscal receipt. For pre-paid Orders (made via electronic payment systems, etc.), the Buyer (or designated Recipient) must present a valid identity document.

4.4. In the event of non-delivery, the Seller reimburses the Buyer for the cost of any pre-paid but unreceived Goods, following confirmation from the Delivery Service.

4.5. At delivery, Goods are handed to the Buyer or the person named as the Recipient.

4.6. To prevent fraud when handing over pre-paid Goods, the Delivery Service employee may request a valid identity document from the Recipient. The Seller guarantees the confidentiality and protection of personal information received from the Recipient.

4.7. If the Buyer fails to collect an Order through their own fault, the cost of the Goods and delivery will not be reimbursed.

4.8. If the Buyer has paid for and failed to collect Goods within the agreed time, the Seller reserves the right not to refund the payment.

4.9. The Seller may change the Goods handover time by notifying the Buyer no later than the agreed dispatch time and obtaining the Buyer's consent. The Buyer has the right to decline the change, in which case the order will be deemed cancelled and the payment will be refunded to the card used for payment.

5. Payment for Goods

5.1. The price of Goods is indicated in the Electronic Infrastructure.

5.2. The Seller may change the price of Goods. However, the cost of an Order confirmed upon placement may not be changed unilaterally.

5.3. Payment methods:

5.4. In accordance with the Decree of the President of the Republic of Uzbekistan, all packaging bags are provided for a fee.

6. Returns

6.1. Upon receipt of Goods, the Buyer checks the compliance of the received Goods with the Order, their completeness, and the condition of their appearance. Claims regarding the appearance or completeness of Goods will not be accepted after the Goods have been accepted.

6.2. Food products of acceptable quality may not be returned.

6.3. Return of Goods of unacceptable quality:

6.3.1. The Buyer has the right to return to the Seller or refuse to accept Goods of unacceptable quality and demand a refund of the amount paid. The Buyer may also demand a replacement of the defective Goods.

6.3.2. If the Buyer refuses to accept the Goods and demands a refund of the amount paid (where such amount has already been paid), the refund shall be made within 10 (ten) days of the Seller receiving the written demand.

6.4. Refunds:

6.4.1. Refunds are made using the same method as the original payment: if the Order was paid for in cash, the refund is made in cash from the Seller's cash register; if payment was made by bank card, the refund is made to the same bank card.

6.4.2. If a cash refund is not made simultaneously with the return of goods by the Buyer, the Seller, with the Buyer's consent, may refund the amount by one of the following methods:

6.5. Procedure in the event of an assortment discrepancy (incorrect items delivered):

6.5.1. If the Order contains an item that does not match the ordered assortment, the Buyer has the right to refuse such item upon delivery and demand a replacement with the item specified in the Order, or a refund for the item not delivered.

6.5.2. Items delivered to the Buyer in breach of the assortment condition are subject to return to the Seller. If the Buyer accepts such an item, the Seller may demand payment at the price set for that item on the Website at the time of delivery. If the delivered item is not listed in the Seller's assortment on the Website at the time of delivery, the price is agreed with the Seller.

6.5.3. If replacement of the Goods is not possible, the Seller notifies the Buyer by telephone at the number provided when the Order was placed, and the funds paid for the undelivered item are refunded.

6.5.4. Funds paid by the Buyer for items not actually delivered are refunded within 10 (ten) days of the Seller receiving the Buyer's written demand, confirmed by the Seller's staff. The refund is made using the same method as the original payment.

6.6. Procedure in the event of a quantity discrepancy:

6.6.1. Upon receipt of the Goods, the Buyer must check their quantity against the Order. If a quantity discrepancy is discovered, the Buyer must record this in the presence of the Delivery Service employee (courier).

6.6.2. If the Seller delivers fewer Goods than specified in the Order, the Buyer has the right, upon delivery, to accept the Goods in the quantity that matches the Order and demand delivery of the missing quantity, or (if the missing Goods were paid for) to cancel the Order in respect of the missing Goods and demand a refund.

6.6.3. If delivery of the missing Goods is not possible, the Seller notifies the Buyer by telephone at the number provided when the Order was placed, and the funds paid for the missing Goods are refunded.

6.6.4. Funds paid by the Buyer for missing Goods are refunded within 10 (ten) days of the Seller receiving the Buyer's notification of the refund request together with a copy of the Order marked to reflect the non-delivery. The refund is made using the same method as the original payment, or by another method agreed with the Buyer.

6.6.5. If the Order form (delivery note) does not contain a mark from the Buyer and Delivery Service employee regarding missing Goods, the Seller has the right to reject the Buyer's claims concerning the quantity or quality of the delivered Goods.

7. Warranties and Liability

7.1. The Seller warrants that the Goods to be delivered are of acceptable quality and comply with the principal legislative requirements applicable to the Goods. Goods are not suitable for storage, with the exception of packaged food products manufactured industrially.

7.2. The Seller is not liable for any damage caused to the Buyer through improper use of Goods ordered on the Website. Goods are intended for consumption immediately upon delivery.

7.3. The Buyer undertakes not to use the ordered Goods for commercial purposes.

7.4. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.

8. Privacy Policy and Protection of Personal Data

8.1. The Seller has the right to process and store the Buyer's personal data provided to the Seller with the Buyer's consent, expressed by accepting the terms of this Agreement, to maintain their confidentiality, and not to grant access to this information to third parties, except as provided by this Agreement and the applicable legislation of the Republic of Uzbekistan.

8.2. By accepting this Agreement, the Buyer confirms their consent and permits the Seller to process their personal data, including: name, delivery address, telephone number, and email address. Processing of personal data under this Agreement means: collection, organisation, accumulation, storage, updating (amendment), transfer to third parties for marketing and advertising activities and research, use, blocking, and destruction. The Seller may delegate the processing of Buyers' personal data to third parties. The Buyer agrees that their consent to the processing of personal data by a third party is not required.

8.4. By accepting this Agreement, the Buyer consents to and permits the Seller and its services to process the Buyer's personal data using automated database management systems and other software and technical means.

8.5. The Seller uses personal data and information received from the Buyer:

8.6.1. The Seller undertakes not to disclose the Buyer's personal data.

8.6.2. Delegating the processing of personal data to agents and third parties acting under a contract with the Seller, for the purpose of fulfilling obligations to the Buyer and conducting marketing and advertising activities and research, shall not constitute disclosure. Disclosure of personal data in cases provided for by the applicable legislation of the Republic of Uzbekistan shall not be deemed a breach of obligations.

8.7. The Seller has the right to record telephone conversations with the Buyer for the purpose of improving service quality. The Seller undertakes to prevent unauthorised access to information obtained during telephone conversations and/or its transfer to third parties who have no direct involvement in order fulfilment.

8.8. At any time, the Buyer may request a list of their personal data and/or demand that their personal data be amended, blocked, or destroyed by calling the Seller at +998712036666, providing their name, telephone number, email address, and delivery address, or by sending an electronic notification to [email protected].

9. Miscellaneous

9.1. All disputes arising between the parties shall be resolved through negotiation. If no agreement is reached, the dispute shall be referred to a court in accordance with the applicable legislation of the Republic of Uzbekistan.

9.2. A court ruling that any provision of these Terms is invalid shall not affect the validity of the remaining provisions.